Return & Exchange Policy
We will gladly accept exchanges of new, unworn, unwashed and unaltered garments with all internal garment tags intact with the original receipt. The returns or exchanges should be made within 7 days of the original purchase date if delivered to an address in Sri Lanka and within 14 days if it’s an international delivery address.
We will be sending a new item to you if it is within the exchange period. You may return the old item to the courier person when you receive the new item.
Please also note that there will be a 300 LKR delivery charge for exchange within Sri Lanka and if it’s an international address the store will quote the charges prior to dispatching.
We only allow one exchange occurrence.
Exchange processing may take up to 5 working days within Srilanka . For delivery timelines for exchanges out of Srilanka please keep in touch with the store.
Please note that we do not accept returns or exchange of discounted items.
Items bought from the CHARINI store cannot get exchanged through the website. However, if you can visit the flagship store within 7 days you will be able to exchange the same.
Please note that the percent off / offers can only be applied for fresh orders placed during the offer period. Offers are not valid for exchange orders.
Do note that in the event the exchanging item price is lower than the first purchase order we do not refund if there is any balance. When doing the exchange you can purchase something equal or more than the first order amount and pay if there is any balance.
The returns and exchanges are accepted at CHARINI , No. 55, Deanstone Place , Colombo 3.